WE'RE STILL HERE FOR YOU...
Our people and the services we provide defines who we are. We take pride in delivering a first-class client experience.
THE GREENSTAR TECHNOLOGIES DIFFERENCE
DIY SUPPORT APP
The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic technology hiccups.
PRIORITY SCHEDULING
Enjoy the luxury of priority service with same or next-day scheduling for faster support and peace of mind.
PREVENTATIVE SYSTEM MONITORING
Our Melbourne-based remote monitoring staff ensures your home automation system is always running smoothly and resolves potential problems before they happen.
ANNUAL TECH REVIEWS
We audit and maintain your technology through an annual on-site check up to proactively resolve issues and ensure a reliable system.
ANNUAL SYSTEM UPDATES
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.
SUPPORT
Our team are always here for you. We make sure you receive the best care and support when you need it.
AFTERCARE SERVICE
The team at GreenStar Technologies are here for you from the beginning to the end. With the rise in popularity of smart home automation technology, new updates are constantly emerging on the market. Our customer satisfaction rates ensure that you’ll speak to a local certified team member – a real person, not bots or AI. Our word is our bond, we’ll arrive on time and on the day as promised – things beyond of our control can happen and if they do, rest assured we’ll make it a priority for it to be resolved.
The GreenStar Difference offers 3 levels of comprehensive managed service that provides peace of mind and ensures that your system is operating at peak performance as they should be. If you’re having trouble with your system, there’s no such thing as we’ll schedule something in the following week – we have the resources and the capacity to tend to your needs to ensure your home is running smoothly (this is dependent on the level of service you opt-in).
COMPREHENSIVE PACKAGES
- Remote system monitoring
- On-site visitation
- DIY support app
- Preventative maintenance
- Annual system reviews
- Regular system updates
- Priority scheduling
- Exclusive hardware discounts
If you have an uninstalled system that’s not working, we offer an on-site appraisal and full report for a flat fee of $600 (inclusive of GST) for customers located in Melbourne Metro. Please note, you are under no obligation to opt-in to our Aftercare service – this is just an additional once off service that we offer to clients.
Landscapers maintain, pool technician monitors, mechanics services, technology consultants protects, maintains, monitors AND service your home automation investments.
We’re still here for you and offering you more with our AfterCare Support. For more information, contact our team today to discuss which options are best tailored to your needs. Service@greenstartech.com.au / (03) 9813 8657
OUR SUPPORT MEMBERSHIPS
OPTION 1
$ 250
MONTH
12-month contract, to be paid biannually and in advance
- 4Sight subscription for Control 4 remote access
- Installation of hardware, managed by GreenStar online support (in house) and client app to note issues during business hours only
- Wi-Fi management system Remote Wi-Fi management within certain hours (business) i.e. Parental controls for kid zones etc
- 2 x 4-hour onsite visits per year, for minor adjustments where required
- Update of all new firmware for installed systems
- Hardware maintenance including rack clean and check
- Wi-Fi Channel performance check
- Camera clean and recordings check
- Discount on Call outs ($300 = 2-hour onsite appointment, next available scheduled time)
- 5% discount on new products
OPTION 2
$ 350
MONTH
12-month contract, to be paid biannually and in advance
- 4Sight subscription for Control 4 remote access
- Installation of hardware, managed by GreenStar online support (in house) and client app to note issues during business hours only
- Wi-Fi management system Remote Wi-Fi management within certain hours (business) i.e. Parental controls for kid zones etc
- 2 x 4-hour onsite visits per year, for minor adjustments where required
- Update of all new firmware for installed systems
- Hardware maintenance including rack clean and check
- Wi-Fi Channel performance check
- Camera clean and recordings check
- Discount on Call outs ($300 = 2-hour same day onsite appointment / next day priority given)
- 10% discount on new products
CUSTOM
$
MONTH
12-month contract, to be paid biannually and in advance
- 4Sight subscription for Control 4 remote access
- Installation of hardware, managed by GreenStar online support (in house) and client app to note issues during business hours only
- Wi-Fi management system Remote Wi-Fi management within certain hours (business) i.e. Parental controls for kid zones etc
- X hour onsite visits per year, for minor adjustments where required
- Update of all new firmware for installed systems
- Hardware maintenance including rack clean and check
- Wi-Fi Channel performance check
- Camera clean and recordings check
- Discount on Call outs = same day onsite appointment / next day priority given)
- % discount on new products
CONTACT SUPPORT
Feel free to reach out to us with any questions or inquiries.